Law Office of Susan F. Zinder, PLLC

Law Office of Susan F. Zinder PLLC


Relevant Practice Areas — Operations

Corporate Counsel:

  • Prepared various institutional policies and procedures, including those relating to contracting and signature authority
  • Implemented health system-wide contracts management system
  • Designed claims management infrastructure
  • Led multidisciplinary initiative to discuss operational changes in light of quality increased litigation and financial exposure for the organization as result of routine operational activities
  • Designed a risk and claims management infrastructure
  • Redesigned governing board communication, agenda, meeting and recordkeeping processes in order to promote and facilitate the board’s effectiveness and its compliance with applicable laws, regulations and accreditation standards
  • Developed institutional intellectual infrastructures through the restatement of corporate bylaws, the development of various policies and procedures, and the organization of documents and materials critical to maintain institutional memory for operational compliance
  • Trained executives and management team members on contract negotiation


  • Implemented institution-wide contracts management system to enable more effective record keeping and ensure compliance with, among other things, Stark and AKS regulatory requirements
  • Oversaw Stark/AKS review of physician compensation and contracting policies, and designed healthcare provider contracting processes
  • Advised information technology company providing care management services through Short Message Service (“SMS”) texting on effective workflow processes to enable compliance with, among other things, HIPAA and the Telephone Consumer Protection Act, and other federal and state laws and regulations
  • Designed shared database agreement structure for enterprise wide laboratory information system
  • Redesigned hospital credentialing and due process processes to ensure compliance with Medicare regulations and Joint Commission standards
  • Oversaw review of Emergency Department operations to ensure legal and regulatory compliance

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